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Lake & Pond Supplies
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Return & Refund Policy

Most new, unopened products may be returned within 15 days of delivery. For accepted returns, there is a 10% restocking fee. For items returned as a result of an error on our part or because of a defective item, we will cover the shipping costs. In all other cases, the customer is responsible for return shipping costs.

Refunds are processed within 4 weeks of delivering your package to the return shipper, however, in most cases you will receive a refund sooner. This 4-week time period includes the transit time for us to receive your returned item(s) from the shipper (usually 5 to 10 business days), the time it takes us to process your return once we receive it (usually 3 to 5 business days), and the time it takes your bank to process the refund request (usually 5 to 10 business days).

If you need to return an item, please Contact Us with your order number and information about the product you would like to return. We will respond promptly with details on how to return items from your order.


We only ship within the United States.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

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